Trip Advisor’s Travelers Choice Award for 2018.
The award is the “highest honour” TripAdvisor can give, reflecting exceptional service and placing the award winner in the top one percent of hotels in the world.
The accolade is a proud moment for the Tanoa Group.
“Whilst this is an annual award, this accolade has been many years in the making with many milestones reached upon the way from when the hotel was completely renovated to this very day,” said Area General Manager for The Pacific Islands, Jason Strickland.
He said the work of the Tanoa Hotel Group is based on three very simple pillars – Our People, Our Guests and Our Company.
“The --we are a family owned company and family values are consistent throughout our ethos,” he said.
“Our People are the key to our success, without them we are just bricks and mortar, we don’t have a personality, we don’t have a vibrancy.”
“We build trust and relationships with our staff and this transfers to the guest experience.”
“Our company truly values education and encourages learning and development,” he said.
“The majority of our leaders in our Samoan property have been promoted from within and a significant number have also been granted scholarships and supported during their education, and attended workshops abroad.”
He also commended the hardworking staff at Tanoa.
“Staff retention has contributed significantly to the recognition that comes with such a prestigious award.”
“Many opportunities have presented themselves for our staff at other properties, however they are reluctant to leave the family.”
“The staff understands what we are trying to achieve, they are invested in our success and they are proud of it.”
Hotel Manager, Jay Krishna, said the recognition is testament to his team’s ongoing commitment to guest satisfaction and meeting expectations.
“We don’t over promise and under deliver,” he said.
“Our friendly Samoan hospitality gives 5-star service at a reasonable price. You can’t go wrong with that formula.”
“The team at Tanoa Tusitala accepts the award with humility and with Samoa in mind.”
“This award represents all the hard work and perseverance that has gone into building Samoa as a destination over many years.”
“Many players have contributed along the way and there are many excellent accommodation options offering varying levels of comfort and ambience that make Samoa a unique proposition for travelers looking for new frontiers beyond Fiji and Tahiti. Samoa is unique and the Tusitala team are privileged to be a part of what is becoming an increasingly dynamic sector in Samoa.”